Cancellation and Refund Policy
Last Updated on July, 15, 2025
1. Introduction
Swift Struck Private Limited ("we," "us," or "our") is committed to providing quality software development and IT services. This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of services and refunds. By using our services, you agree to this policy.
Contact Information:
1.1 Account Name
SWIFT STRUCK PRIVATE LIMITED
1.2 Account Number
924020004659986
1.3 IFSC
UTIB0000029
1.4 Bank Name
Axis Bank
1.5 Account Type
Corporate Banking Account / Current Account
1.6 Email
assist.swiftstruck@gmail.com
1.7 Phone
+91 9920706729, +91 9167418168
1.8 Address
Swift Struck Private Limited, 3703, Tower 5, Crescent Bay, Mumbai, 400012, Maharashtra, India
2. Definitions
2.1 Client
Any individual or entity that uses Swift Struck's services.
2.2 Service
Any software development, maintenance, or IT-related service provided by Swift Struck.
2.3 Refund
The return of funds to the Client as per the conditions outlined in this policy.
2.4 Cancellation
The termination of services as requested by the Client or initiated by Swift Struck under certain conditions.
Legal References:
Consumer Protection Act, 2019
Governs consumer rights and protections in India, ensuring fair trade practices.
Information Technology Act, 2000
Regulates digital transactions and electronic records in India.
Indian Contract Act, 1872
Provides the legal framework for contracts in India, including service agreements.
3. Cancellation Policy
Client-Initiated CancellationsData Collection:
Clients may request the cancellation of services under the following conditions:
Before Service Commencement:
Process
Clients must request cancellation by emailing, calling, or messaging us on WhatsApp.
Refunds
No administrative fees will be deducted. The entire amount will be refunded if the service has not yet started.
One-Time Developments
For one-time developments or consultations, cancellation must occur before the first milestone payment is made.
Subscription Services
For month-to-month subscription-based services, cancellation is effective from the next billing cycle. No refunds will be provided for the current month once payment is made.
Scenario:
If a client subscribes to a monthly maintenance service on January 1st and decides to cancel on January 15th, they will not receive a refund for January but will not be charged for February.
After Service Commencement:
Prorated Amounts
For subscription services, refunds are calculated based on the remaining days of the month.
One-Time Developments
Refunds are not provided for completed milestones. If a milestone has not started or less than 5% of the work has been done, the payment for that milestone will be refunded.
Documentation
Clients receive an acknowledgment of cancellation, detailing the amount refunded and the work completed up to the point of cancellation.
Scenario:
A client paying INR 20,000 for a monthly subscription cancels on the 15th day. They will receive a prorated refund for the remaining 15 days, amounting to INR 10,000.
Company-Initiated Cancellations
Swift Struck reserves the right to cancel services under the following conditions:
Non-Payment:
Notification
Clients are notified via app alerts, emails, and potentially phone calls or WhatsApp messages during the three-day grace period.
Termination
Services are canceled if payment is not received after the grace period.
Scenario:
If a client fails to pay INR 15,000 for a monthly service, they will receive notifications on the 29th, 30th, and 31st days. If payment is not made, the service will be canceled on the 31st day.
Breach of Agreement:
Criteria
Services may be canceled immediately if the client breaches any terms of the service agreement.
Scenario:
If a client uses the service for illegal activities or breaches the terms of service, Swift Struck can immediately terminate the service without notice.
Data Retrieval:
Client Rights: Clients can request their data, which will be provided as per the data retention policy outlined in the Terms and Conditions.
Legal Reference:
IT Act 2000: Ensures the secure handling and transfer of electronic data.
4. Refund Policy
Eligibility for Refunds
Refunds are eligible under the following conditions:
Full Refunds:
Criteria
Provided if Swift Struck cannot meet the specified technical features and requirements agreed upon in the contract.
Process
Clients receive a full refund if significant features or technical specifications cannot be developed.
Scenario:
If a client pays INR 50,000 for a software feature that Swift Struck cannot deliver, the full amount is refunded.
Partial Refunds:
Criteria
Issued if certain features are not critical and the software can function without them.
Calculation
Based on the value of the incomplete features relative to the total project cost.
Scenario:
A client paying INR 1,00,000 for a project where a non-critical feature worth INR 20,000 is not delivered will receive a partial refund of INR 20,000.
Non-Refundable Cases:
Criteria
Refund requests are denied if Swift Struck fulfills all contractual obligations and the client subsequently wants to amend or cancel the service without valid grounds.
Completed Milestones
Payments for completed milestones are non-refundable.
Custom Software Development
Refunds are not available for custom developments that meet the agreed-upon specifications.
Scenario:
If a client agrees to a milestone payment of INR 30,000, and the milestone is completed as per the agreement, no refund will be issued for that milestone.
Refund Process
Refund Request:
Process
Clients must submit a refund request via email to assist.swiftstruck@gmail.com, including service details and the reason for the refund.
Verification
Swift Struck verifies the request and assesses its eligibility.
Scenario:
A client requesting a refund for an unused service must provide their payment details and reason for the request via email.
Processing Time:
Timeline
Refunds are processed within 10 business days of receipt.
Scenario:
A client submits a refund request on January 10th. The refund is processed and completed by January 20th.
Refund Method:
Issuance
Refunds are issued via the original payment method used by the client.
Scenario:
If a client paid INR 25,000 through bank transfer, the refund will be issued to the same bank account.
5. Dispute Resolution
Initial Resolution
Refunds are eligible under the following conditions:
Complaint Handling:
Process
Clients contact Swift Struck customer support to resolve issues.
Responsibility
Swift Struck's customer support team handles the initial complaint.
Scenario:
A client unsatisfied with a service cancellation contacts customer support for resolution.
Scenario:
If a client agrees to a milestone payment of INR 30,000, and the milestone is completed as per the agreement, no refund will be issued for that milestone.
Mediation and Legal Action
Mediation:
Process
If the issue is not resolved, mediation is sought through a neutral third party.
Engagement
Swift Struck engages third-party mediators for dispute resolution.
Scenario:
If a refund dispute is not resolved internally, both parties agree to mediation.
Legal Action:
Escalation
Unresolved disputes may be taken to the appropriate legal forum in Mumbai, Maharashtra, India.
Framework
Swift Struck relies on the Consumer Protection Act, 2019, and the Information Technology Act, 2000, for legal disputes.
Scenario:
A client disputes a refund decision. They first contact Swift Struck support. If unresolved, they engage in mediation. If mediation fails, the dispute is taken to the legal forum in Mumbai.
6. Client Communication
Client Notification
Policy Changes:
Notification
Clients are notified of changes to the cancellation and refund policy via email or through our website.
Channels
Swift Struck uses multiple channels to ensure clients are aware of their rights and procedures.
Scenario:
Swift Struck updates its cancellation policy and notifies all clients via email and a notice on the website.
Feedback and Improvement
Gathering Feedback:
Process
Swift Struck collects feedback from clients regarding the cancellation and refund process.
Engagement
Measures are taken to improve policies based on client feedback.
Scenario:
Feedback from clients about refund timelines is reviewed and used to streamline the process.
7. Updates to This Policy
Swift Struck reserves the right to update or modify this Cancellation and Refund Policy at any time. Clients will be notified of any significant changes via email or through our website.